Quality & Authenticity Guarantee: We take utmost pride in crafting pure, skin-loving products. If your order arrives damaged or incorrect, we offer a hassle-free replacement or refund guarantee within 48 hours of delivery.
1. Hygiene & Cosmetic Safety Policy
Because our body butters, body oils, and lotions are intimate skincare and personal care items with 100% natural formulations, we cannot accept returns or exchanges for opened, used, or unsealed jars and bottles for health, hygiene, and product safety compliance.
2. Transit Damage & Defective Deliveries (48-Hour Notice)
In the rare event that your package is damaged during courier transit, arrives leaking, or you receive an item different from what you ordered:
- Take clear photos of the outer packaging, damaged item, and delivery waybill/label.
- Contact our support team within 48 hours of package receipt via WhatsApp at +254708800816 or email buttermenu@gmail.com.
- Our support team will promptly verify the report and dispatch an immediate free replacement or process a full refund to your original M-Pesa number.
3. Order Cancellations
Orders may be cancelled without penalty prior to package dispatch. Once an order has been packaged and handed over to our dispatch riders or courier company on dispatch days (Tuesday, Friday, Saturday), the delivery cannot be cancelled in transit.
4. Refund Processing Time
Approved refunds are credited directly back to the original Safaricom M-Pesa number used during checkout within 24 to 48 business hours after approval confirmation.
Have questions or need assistance?
Our support team is ready to help via direct phone call or WhatsApp message.