Privacy Policy

1. Information We Collect

When you interact with Butter Me NAU, place an order, or contact us, we collect the necessary information to fulfill your requests:

• Contact & Identity Data: Your full name, delivery address (estate, street, house/apartment number, city/county across Kenya), active mobile phone number, and email address.
• M-Pesa Payment Records: Transaction reference codes, payment status, and timestamps provided through Safaricom STK Push confirmation. Note: We never ask for, view, or store your M-Pesa PIN.
• Customer Communications: Inquiries, customer reviews, and correspondence submitted via WhatsApp, email, or our contact forms.
• Device & Site Analytics: IP address, device type, and browsing patterns used solely to optimize website performance and store browsing experience.

2. How We Use Your Information

We use your data for legitimate, specific e-commerce operations:

3. Sharing with Trusted Service Partners

We share your contact and delivery information strictly with vetted third-party partners essential for operating our store:

• Courier Partners: Trusted delivery riders and regional couriers (e.g. Fargo Courier / Wells Fargo / local delivery riders) to navigate to your physical location.
• Payment Processors: Safaricom Daraja API for secure mobile money transaction settlement.

All partners are bound by strict confidentiality and data protection obligations.

4. Data Security & Storage

We deploy transport layer security (HTTPS / TLS 1.3 encryption), restricted admin access credentials, and routine security audits to protect your personal details against unauthorized access, loss, or alteration.

5. Your Legal Rights & Data Inquiries

Under the Kenya Data Protection Act, you have the right to request access to the personal data we hold about you, request corrections, or request complete deletion of your customer record. To exercise these rights, email us at buttermenu@gmail.com or call +254708800816.