Help Center & FAQs
Frequently Asked Questions
Everything you need to know about M-Pesa payments, dispatch timelines, natural ingredients, and product care.
When you choose M-Pesa at checkout and enter your Safaricom phone number (+254 7XX XXX XXX), an STK Push prompt immediately pops up on your mobile handset requesting your M-Pesa PIN. Once entered, payment is automatically verified in real-time and your order confirmation is created.
Because our body butters are 100% natural with zero chemical stabilizers, waxes, or synthetic hardeners, store them in a cool, dry place away from direct sunlight (below 30°C). If softening or slight melting occurs in hot Kenyan weather, simply pop the jar into the refrigerator for 15 to 20 minutes to restore its rich whipped firmness without losing any nourishing benefits.
Still have questions? We're here to help!
Our Nairobi customer care team is available to assist you with orders, skincare recommendations, or courier inquiries.